Password problems

Wed 4/4/2007 4:26 PM To: soliver@scsd.usSubject: Acuity - Forgot Password Issue - 163795jld I finally heard back from the developers regarding the issue where the “Forgot Password” link was not working. It appears that this is a firewall issue at the school level (for now). The link requires that Port 25 be opened in order for the site to submit your request, in Syracuse’s case the port is not opened so the request is not leaving the Acuity appliance. The quick fix is to ask your tech to open Port 25; however the engineers plan to move the information off the actual appliance (stored at each district) and onto the host server. By doing this all Acuity teachers will be able to retrieve their passwords; not just districts who have Port 25 open. The scheduled date for the change is not until August though. So if you (and the other teachers) want the feature to work; Port 25 must be opened. Please include the following alpha-numeric record # in all responses regarding this issue: 163795Any new inquires should be directed to: acuityforschool@mcgraw-hill.com Thank you, Jennifer Detty Software Support AnalystSEG Software Support 4/4/07 I spoke with the woman at Acuity again yesterday. I can now login with the password she reset. She indicated that the problem with the forgot password link may be that the email is trapped by a spam blocker, but I don't buy that since all my other spam ends up in my Junk email folder. She asked me to click the link again and let her know what time I did it, so that they could have the programmers look at it. I did that yesterday but I have not heard back from her. Sharon Oliver This is from Sharon Oliver - update about passwords. Thanks, Sharon, for contacting Acuity for all of us. Janet From: Oliver, Sharon M.Sent: Fri 3/30/2007 12:18 PM To: Gillmeister, Janet A. Subject: lost Acuity passwords Janet,I was unable to log into Acuity yesterday. I thought this was odd, since I use the same password for everything, but I clicked on the link to have the password sent to me. The screen showed the correct email address, but the email never came. I called Acuity and had the password reset, but I still couldn't login. I told the woman I spoke to that others in the district had also been unable to retrieve their passwords. She said she would send a message to the developer to alert them to the problem with password retrieval and to try and figure out why I can't get logged in, even with the password reset by them. She said she would get back to me ASAP.